Controller

Zergo (trading as Zergo). Contact us via the website contact form or see legal pages.

What we collect

• Website form data: booking requests, driver applications, business enquiries, and contact messages
• Account data: name, phone, email, home address/city/region
• Trip details: pickup/drop-off, schedule, fare, status, trip messages
• Payment identifiers: Stripe customer / payment method IDs (not full card numbers)
• Device and app data: push tokens, App Check / integrity signals, diagnostics
• Location: when you grant permission, for map booking and trip context

Why we process it

• To provide bookings, holds/charges, support, and safety
• To show jobs to the right drivers and notify you about trip status
• To improve reliability and prevent fraud or abuse
• To meet legal obligations

Sharing

• Payment processing via Stripe
• Maps / location providers as needed for routes
• Cloud infrastructure (Firebase / Google Cloud) in the UK/EU regions we configure
• We do not sell your personal data

Retention & rights

We keep data only as long as needed for the service, disputes, and legal requirements. Under UK GDPR you may request access, correction, deletion, or restriction where applicable. Contact us via the website or in-app to exercise these rights.